Contact Commodore Customer Support

We offer multiple ways to get help with your Commodore products. Choose the method that works best for you!

Telephone Support

Technical Support Hotline

1-800-COMMODORE

(1-800-266-6636)

Monday - Friday, 9 AM - 8 PM Eastern Time
Saturday, 10 AM - 4 PM Eastern Time

Average wait time: 4-7 minutes. Have your model number ready!

Department Direct Number Hours
Sales & Orders 1-800-627-9595 Mon-Fri 8AM-9PM, Sat 9AM-5PM ET
Repair Status 1-800-448-9987 Mon-Fri 9AM-5PM ET
Dealer Support (215) 431-9180 Mon-Fri 9AM-5PM ET
International Callers (215) 431-9100 Mon-Fri 9AM-5PM ET

Mail-In Support

For detailed technical questions or warranty service, write to us:

Technical Support

Commodore Technical Support
1200 Wilson Drive
West Chester, PA 19380
USA

Include your computer model, serial number, and a detailed description of the issue. Please allow 2-3 weeks for a response.

Warranty & Repairs

Commodore Service Center
Attn: Warranty Department
2350 Qume Drive, Suite D
San Jose, CA 95131
USA

Include proof of purchase and completed Service Request Form (available at your dealer).

Electronic Support Options

Commodore Support BBS

ATDT 1-215-431-9450
300/1200/2400 BAUD - 8N1

Download software updates, read FAQs, and leave messages for our support team!

Requires modem and terminal software. Long distance charges may apply.

Service How to Access Notes
QuantumLink Keyword: COMMODORE Live chat with support reps, 6PM-10PM ET
CompuServe GO CBMNET Forums, file libraries, peer support
GEnie Page 625, Option 1 Commodore RoundTable discussions
Telex 469232 CBMHQ For international business inquiries

Visit an Authorized Service Center

For hands-on repair service, visit one of our 2,500+ authorized service centers:

  • Bring your computer, power supply, and any peripherals showing the problem
  • Most repairs completed in 3-5 business days
  • Genuine Commodore replacement parts used
  • 90-day warranty on all repairs

Find a service center: Call 1-800-COMMODORE or check your Yellow Pages under "Computers - Service & Repair"

Commodore User Groups

Join thousands of Commodore enthusiasts in your local user group!

Why join a user group?

  • Free help from experienced users
  • Software libraries and public domain programs
  • Monthly newsletters with tips and tricks
  • Group discounts on hardware and software

To find a user group near you, send a self-addressed stamped envelope to:

Commodore User Group Coordinator
1200 Wilson Drive
West Chester, PA 19380

Corporate Headquarters

Region Address Phone
USA (HQ) 1200 Wilson Drive, West Chester, PA 19380 (215) 431-9100
Canada 3370 Pharmacy Avenue, Agincourt, Ontario M1W 2K4 (416) 499-4292
United Kingdom Commodore House, The Switchback, Maidenhead, Berkshire SL6 7PX +44 (0)628 770088
Germany Lyoner Strasse 38, 6000 Frankfurt am Main 71 +49 (0)69 66370
Australia 104 Willoughby Road, Crows Nest, NSW 2065 +61 (02) 427 4888

"Are you keeping up with the Commodore?
Because the Commodore is keeping up with you."

Response times: Phone 4-7 min | Mail 2-3 weeks | BBS 24-48 hours